Shipping & Returns

Shipping

We can ship all items we sell Australia wide.

How much dose delivery cost?

The delivery cost is calculated using the weight of the items and your post code by our postage calculator. The delivery cost calculates using Australia Post pricing. You can find out how much the delivery cost will be by adding the items you wish to purchase to the "shopping cart" then proceed to calculate shipping. You do not have to proceed past this stage if you are not ready to purchase your items.

How long dose it take to despatch my order?
All orders are shipped within 24 - 48 hours of receiving payment.(except for Fabricated Handrail Kits, Pre Drilled Posts & Preswaged wires which we ship between approximateley 1- 3days business days of receiving payment and required customer instructions.

 How long does delivery take?

Aproximate delivery time are as follows (business days):

Qld 1-2 days         Syd 2-3 days          Vic 3-4 days          Tasmania 4-6 days         

South Australia 3-5 days     Western Australia 3-5 days      Northern Teritory 3-5 days

What shipping companies do we use to ship your order?
Most items are shipped using Australia Post, TNT Transport or Couriers Please.As to which transport company we will use to ship your order will depend on the size and weight  of the item/s and the cost that the shipping company charges us.

Can I pick up my order?

Yes you are welcome to pick up your order. Pick up times are by appointment. The pick up option can be selected when you proceed to the check out stage of placing your order. Pick up is generally available after 4pm Monday – Thursday , between 9am – 5pm Friday & Saturday. Pick up time and date must be confirmed to ensure that we are open when you come to collect your order. Please contact us by email or phone to arreange a time and date for pick up.

Returns

Returns will only be accepted with prior aproval before return.

You may return new items within 7 days of delivery for a full refund. We'll also pay the return shipping costs in the case that the return is a result of our error (you received an incorrect or defective item). Please note that we will not be resposible for wrongly selected items. We can not refund the shipping costs. All returned items must be returned in a re-sellable condition unless agreed that the item/s was received in a defective condition.

Refunds will be paid within 3-5 working days upon our receipt of the returned item. We will refund your money to you in the same method that you paid us. If you pay by cash we will refund your money in cash, pay by paypal we will refund by paypal etc.

To return an item you must notify us in writing by email to imform us of the problem with your item. Once we have approved the return of the item we will issue you with a goods return refference number that must be attached with the goods and a copy of the invoice, confirm our address to return the goods to.

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